Frequently Asked Questions
Get help with orders, product care, and our warranty program.
How do I track my order?
Once your order is processed, you will receive a shipping confirmation email with a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer free returns within 30 days of purchase. Items must be in their original condition with all tags attached. Please note that Outlet items are final sale and cannot be returned.
How should I clean my GORE-TEX jacket?
To maintain performance, machine wash on a warm permanent press cycle with a technical detergent. Tumble dry on medium heat for 40 minutes to reactivate the Durable Water Repellent (DWR) coating.
What does the Arc'teryx Limited Warranty cover?
Our warranty covers manufacturing and material defects for the practical lifetime of the product. Damage due to wear and tear, accidents, or improper care may be repaired for a reasonable charge.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by region and will be calculated at checkout based on your location.
How do I ensure I am buying an authentic Arc'teryx product?
To guarantee authenticity, only purchase from Arcteryx.com, our official brand stores, or authorized retail partners. Authentic products feature high-quality embroidery and heat-sealed zippers.